Terms & Privacy

Terms & Privecy

Last Updated: February 1, 2023

Terms of Use

Access to and use of this Website (the “Website”) are subject to the following terms and conditions (“Terms of Use”). Please do not use this Website unless you agree with these conditions. This Website has been developed by Al-Ulum Al-Hayawiyyah Medical and is administered in the name of NOVO GENOMICS. We reserve the right to discontinue or make partial or complete modifications to this Website or the Terms of Use to our General Terms and Conditions. Please note that we may make such changes at our discretion and without prior announcement. We must therefore ask you, next time you visit this Website, to view the conditions again and to note any changes or amendments that may have been made.                   

Please note that by engaging with our Services or visiting our Website, your personal information is stored and processed in Saudi Arabia, where our data center and servers are located and operated. The countries where we reserve and process your personal information may not have privacy laws that are as strong or comprehensive as the privacy laws in your own country. Your personal information may also be stored in a multi-tenant cloud environment hosted by our service providers.


Limited Liability

NOVO GENOMICS has compiled the detailed information provided on this Website from internal and external sources to the best of its knowledge and belief, using professional diligence. We endeavor to expand and update this range of information continuously. The information on this Website is purely to present NOVO GENOMICS and its products and services. However, no representation is made or warranty given, either expressly or tacitly, for the completeness or correctness of this Website’s information. Please be aware that this information, although accurate on the day it was published, may no longer be up to date. Therefore, we recommend that you check any information you obtain from this Website before using it in any form. Advice given on this Website does not exempt you from conducting your own checks on our latest advice – particularly our safety data sheets and technical specifications – and on our products, with a view to their suitability for the intended processes and purposes. Should you require any advice or instructions concerning our products or services, please contact us directly. Users of this Website declare that they agree to access the Website and its content at their own risk. Neither NOVO GENOMICS nor third parties involved in the writing, production, or transmission of this Website can be held liable for damage or injury resulting from the access or the impossibility of access or from the use or impossibility of the use of this Website or from the fact that you have relied on information given on this Website.


Use of our Website

The contents and structure of the Website are copyright protected. The use of information or data requires the prior written consent of NOVO GENOMICS. You must comply with existing intellectual property rights and any applicable usage terms and conditions in case you intend to use any published content of this Website. Any quotes or excerpts from published content are permitted for private or non-commercial use subject to reference to the source “NOVO GENOMICS.”


Trademarks and Copyright

NOVO GENOMICS and its licensors retain full copyright and trademark ownership, rights, and protection in all material contained on the Website (including all text, digital images, video, software, HTML code, and other code or business methods) with the exception of User Content. Except as otherwise expressly provided in this Agreement, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, rewrite, create derivative works from, transfer, or sell any material contained on the Website without the prior written consent of NOVO GENOMICS or the copyright owner.


Use of Portal

This Agreement shall apply to all NOVO GENOMICS physician/institutes portals, including any features and services available via such portals (each physician portal, a “Portal”; collectively, the “Portals”). All references to the Website in this Agreement shall be deemed to include the Portals. We intend for the Portals to be used only by qualified healthcare professionals (for purposes of this section of the Agreement, “you” and “Physicians”). Where allowed by applicable law and this Agreement, you may designate individuals to use the Portals on your behalf (each a “Delegate”). You must comply with this Agreement when appointing a Delegate. Only Physicians and Delegates (collectively, “Authorized Users”) may access the Portals.  The Portals allow Authorized Users to order certain tests, procedures, or services and to access patient information, laboratory test results, relevant documentation, and other information. We may modify or discontinue any aspect of the Portals at any time and without notice.


Authorized user Responsibilities

You understand and agree that when you use the Portals, you will have access to confidential, sensitive, and personal information. You are responsible for complying with all international and local laws, regulations, directives, and guidance applicable to that information. You are responsible for obtaining any consent necessary to provide a patient’s personal or health-related information to us.


Keep Your Account and Information Secure

You will use a unique username and password to access the Portal. You are responsible for keeping your username and password confidential. You are also responsible for all uses of your account, including if performed by a Delegate – even if that Delegate is not considered an Authorized User. To maintain account security, we recommend changing your password regularly when you have any reason to believe your password has been compromised. You must immediately notify us of any unauthorized access to your account or if you suspect your account has been compromised. We will not manage or have access to your password, so we cannot retrieve it for you if you misplace it.                                                                                                                 

You agree that you are responsible for any misuse of your account, even if you are unaware. You may also be liable to third parties or us for any misuse of the Portals through your account, including liability that arises under applicable laws. You must not use anyone else’s account unless you have his or her permission. You must not provide your password to anyone else, including any representative of NOVO GENOMICS. You agree that you are responsible for any further uses you make of the information accessed through the Portals.  For example, if you download, reproduce, or transfer such information to third parties, you are responsible for doing so responsibly and in a secure manner and in compliance with your obligations under applicable laws. 


Properly Authorize Delegates

You may authorize Delegates to access and use the Portals on your behalf. To authorize a Delegate, you must first ensure that your use of a Delegate is permitted under applicable law (which you agree is your responsibility to determine). If legally permitted, once you have selected a Delegate, you must notify us of your selection and complete any required paperwork. We will provide unique login information for your Delegate, which he or she may use only if the Delegate accepts this Agreement. You shall not provide the Delegate with your access credentials or login information.


Properly Restrict Delegate’s Use of the Portal and Services

By permitting a Delegate to access a Portal on your behalf, you agree that each Delegate:
                •  is currently employed by or under contract with you or works for another member of the patient’s clinical healthcare team;
                • has your personal authorization to access such Portal;
                • is accessing or providing information only as directed and instructed by you and consistent with the patient’s express consent;
                • will use and disclose the test results and other information obtained through such Portal in compliance with applicable laws and policies; and
                • is accessing such Portal in an authorized manner and using his/her own unique account and credentials.                                                                                                                               

You are responsible for obtaining guidance regarding compliance with all applicable laws in your jurisdiction. We may refuse any test requisitions or submissions of Delegates that we believe may be illegal or improper at our sole discretion.


Properly Monitor Delegates’ Use of the Services

Because you are liable for the actions of your Delegates, you agree to ensure your Delegates have appropriate rights of access for the intended use of the Portals. You agree to document your laboratory test orders or other services in the patient’s medical file, even if a Delegate entered the order. We consider patient information we deliver to your Delegate to be delivered to you. Therefore, if you suspend or terminate your relationship with a Delegate or if you wish to suspend or terminate a Delegate’s authority to access a Portal on your behalf, you agree to inform us immediately.


Do Not Misuse the Personal or Proprietary Information of Others

Protected health and personal information provided through the Services, such as test reports, patient information, and test requisition forms, may be used and distributed only for purposes of treatment, payment, or relevant healthcare operations.


Terms of Use for Registered Users

The use of special features like the report download option and any electronic information services by registered users are subject to special terms and conditions.


Details Supplied by Yourself

Please note that by engaging with our Services or visiting our Website, your personal information is stored and processed in Saudi Arabia, where our data center and servers are located and operated. The countries where we store and process your personal information may not have privacy laws that are as strong or comprehensive as the privacy laws in your own country. Your personal information may also be stored in a multi-tenant cloud environment hosted by our service providers.  The user of this Website is fully responsible for the content and correctness of details he or she sends to NOVO GENOMICS and for the non-violation of any third-party rights that may be involved in such information. The user consents to NOVO GENOMICS to store such details and use them for statistical analysis or any other specified business purpose unless the information involves personal details, going beyond master data or usage data. In particular, NOVO GENOMICS is entitled to use the contents of such messages, including ideas, inventions, blueprints, techniques, and expertise contained therein, for any purpose, such as the development, production and/or marketing of products or services and to reproduce such information and make it available to third parties without any limitations.


International Users

This Website is checked, operated, and updated by NOVO GENOMICS at Saudi Arabia. It is intended for international use. However, NOVO GENOMICS gives no guarantee that the details presented on this Website are correct worldwide and, in particular, that products and services will be available with the same appearance, in the same sizes, or on the same conditions throughout the world. Should you call up this Website or download content, please note that it is your own responsibility to ensure that you act in compliance with local legislation applicable in that place.


Prohibited Conduct

  • By using or accessing the Website, you represent, warrant, and agree that you will not:
  • do anything that could disable, overburden or impair the proper working of the Website, including any interference with the servers or networks used to make the Website available or any violation of the requirements, procedures, policies, or regulations of such networks;
  • restrict or inhibit any person from rightfully using the Website;
  • transmit, post to, or make available through the Website any virus, worm, Trojan Horse, easter egg, time bomb, spyware, or other computer code, file, or program that is harmful or invasive or may or is intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment;
  • use any robot, spider, scraper, or other automated means to access any portion of the Website;
  • reverse engineer, decompile, or disassemble any portion of the Website;
  • send spam or any other unauthorized advertisements or solicitations through or using the Website;
  • use an iFrame or offer web search functionality on the Website;
  • harvest, collect, or use addresses, phone numbers or email addresses, or other contact information of users of the Website;
  • solicit private information (including social security numbers, credit card numbers, and passwords) from users of the Website;
  • impersonate any person or entity, including any moderator or any of our representatives, falsely stating or otherwise misrepresenting your affiliation with any person or entity in connection with the Website, or stating or implying that we endorse any statement you make or product or service you provide;
  • transmit, post to, or make available through the Website any content that is threatening, hateful, racially or ethnically offensive, or that depicts nudity, pornography or graphic or gratuitous violence, or anything else that NOVO GENOMICS may consider offensive;
  • transmit, post to, or make available through the Website any addresses, phone numbers or email addresses, or other contact information or private information of any third party or any content that violates the law or anyone’s rights, including intellectual property rights or other proprietary rights (such as rights of publicity and privacy);
  • transmit, post to, or make available through the Website any false, misleading, or fraudulent information;
  • intimidate, harass, or violate the rights of any user or other person;
  • otherwise do anything that is illegal, infringing, fraudulent, malicious, or could expose NOVO GENOMICS or users of the Website to harm or liability; or
  • attempt, encourage, or facilitate any of the above.


Right to Remove User Content or Block Access

NOVO GENOMICS or its designees, at NOVO GENOMICS’ discretion, without any obligation and without notice at any time, may screen, filter, restrict, block, move, refuse, disable access to, remove, or modify User Content that constitutes prohibited conduct under the Prohibited Conduct guidelines described in this Agreement or is otherwise objectionable. NOVO GENOMICS may also block your access to the Website in the event that (a) you breach this Agreement; (b) we are unable to verify or authenticate the information you provide to NOVO GENOMICS; (c) we believe that your actions may cause financial loss or legal liability for you, users of the Website, or us; or (d) we believe that blocking access is a reasonable business practice in the circumstances.  We do not guarantee that any content or information you share or access will not be removed, damaged, corrupted, lost, or unavailable. We recommend that you back up any User Content you store or access using the Website.


Third Party Content and Links

NOVO GENOMICS may make available links to websites operated by third parties, including advertisers. Making available any link to a website does not imply endorsement by NOVO GENOMICSs of that Website or the products or services available through that Website; the link for your reference and convenience only. Products, services, and content offered through linked websites are subject to the terms and conditions made available by those respective websites. The data collection practices of linked websites will be governed by the respective privacy policies of those websites, not ours. Following links to any other websites or web-based services is at your own risk, and any claims you have with respect to products, services, or content accessed through linked websites are claims against third parties, not against NOVO GENOMICS. NOVO GENOMICS also may post or otherwise provide content of third parties (“Third Party Content”) as a service to those that might be interested in this information. NOVO GENOMICS does not warrant, guarantee, or endorse any Third Party Content’s accuracy, completeness, legality, or innocuousness. NOVO GENOMICSs is not responsible for updating or reviewing Third Party Content. You use Third Party Content at your own risk.                   

The user agrees that NOVO GENOMICS is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third parties. The user agrees to not use any third-party materials in a manner that would infringe or violate the rights of any other party and that NOVO GENOMICS is in no way responsible for any such use by the user.


Applicable Law

This Policy sets forth our data policies and practices for the Kingdom of Saudi Arabia. Depending on your country of residence, applicable privacy laws may provide you with a right to additional disclosures and special consumer rights regarding your personal information. 

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